AI Made Simple · Terms

The plain-English terms.

Last updated · 27 July 2026

Asking me a question is free and always will be. These terms cover that, and what happens on the rare occasion it turns into paid work. Written to be read, not skimmed and regretted.

Who you're dealing with

AI Made Simple is run by Kevin Clubb, trading as AI Sustained (ai-sustained.com), United Kingdom. Questions about anything on this page: [email protected].

Asking is free

You can email, WhatsApp or use the live chat on this site and ask an AI question. There's no charge, no account, no obligation and no catch. You are not signing up to anything by asking.

• I aim to answer within a working day, but this isn't a support contract and I don't guarantee a response time — or a response at all if a question is out of my depth or off-topic.
• Free answers are general guidance based on what you've told me. I'm not reviewing your systems, your contracts or your compliance position.
• Please don't send confidential employer or client material, personal data about other people, or anything you're not allowed to share. If in doubt, describe the problem rather than sending the file.
• I may stop replying to anything abusive, or to requests that are really free consultancy by instalments. I'll say so rather than go quiet.

If it goes further

Nothing on this site is sold to you, and there are no prices published on it. If you want to take something further, ask and I'll send the current details and rates by email. There are two ways of working:

• Working sessions. We build the thing together on your own work, over a video call with screens shared. Charged at an hourly rate.
• Task work. You hand me a specific job, I do it and then show you how it was done so you can repeat it. Quoted per task.

The rate and scope that apply are the ones I confirm to you in writing before any work starts, not anything you may have read elsewhere or been told previously. Prices are in GBP and, unless stated otherwise at the time, no VAT is added.

Agreeing and paying for work

Paid work starts when we've agreed the scope and the price by email and you've confirmed you want to go ahead. There is no scheduling or checkout on this site, so nothing can be bought by accident.

Payment is due in advance or on the day, by the method confirmed when we agree the work. Work isn't booked in until payment is made or agreed in writing.

Rescheduling and cancellation

• You can reschedule a booked session free of charge with at least 24 hours' notice.
• Cancel paid work with at least 24 hours' notice and you'll get a full refund, or the payment moved to a new date — your choice.
• Miss a session or cancel inside 24 hours and I may treat the payment as used. I'm human about genuine emergencies; just tell me.
• Cancel task work once it's underway and I'll refund the balance, less the time already spent.
• If I have to cancel or reschedule, you get a full refund or a new date, plus first pick of my next available slots.

Your right to cancel (the legal bit)

This applies to paid work only. Asking a free question creates no contract and there's nothing to cancel.

If you're a consumer buying a service at a distance, the Consumer Contracts Regulations 2013 give you a 14-day cooling-off period starting the day after we agree the work, during which you can cancel for any reason and get a full refund. Email [email protected] to cancel.

If the work happens within those 14 days, you're asking me to start during the cooling-off period. Once it's been fully delivered, the right to cancel that piece of work no longer applies. If you cancel part-way through, you pay for what's been done and I refund the rest.

What's promised, and what isn't

Paid work gets you my full attention, preparation done in advance, and something built and working on your own tasks by the end of it. What I can't promise is a particular business result: how much any habit or workflow pays off depends on your work, your tools and whether you keep at it. Anything that sounds like a guaranteed outcome isn't one.

This is practical coaching, not professional advice. Nothing I tell you — free or paid — is legal, financial or regulatory advice, and decisions you take off the back of it remain yours. AI tools get things wrong, so check anything that matters before you act on it.

Your work and your data

• Anything you show me — in a question, a chat or a session — stays confidential. I don't reuse it, share it or write about it without your written OK.
• Anything we build in your accounts (prompt templates, workflows, automations) is yours.
• My underlying methods and materials remain mine.
• It's your responsibility to make sure anything you paste into an AI tool is something you're allowed to share with that tool — especially employer or client data.
• Personal data (your name, email, messages, score, booking details) is handled as described in the privacy note. Email, WhatsApp and the live chat each run on third-party services with their own terms and privacy policies.
• If you opt in to receive the details by email, you're consenting to that email plus occasional related updates. Unsubscribe any time using the link in any message.

Advertising

Some pages carry advertising or sponsored placements, and there's a separate enquiry form for advertisers. Advertising is agreed in writing case by case and doesn't buy editorial coverage or a mention in anything I write. Advertisers get no access to your details.

Liability

Nothing here limits liability where the law says it can't be limited. Beyond that, my total liability in connection with any paid work is capped at the amount you paid for it. For free answers, where no money has changed hands, no liability is accepted at all beyond what the law requires. I'm not liable for losses arising from how you apply what we cover, or from third-party AI tools and their output.

The boring but necessary

• These terms are governed by the law of England and Wales, and disputes go to its courts.
• If any part of these terms turns out to be unenforceable, the rest still stands.
• I may update these terms from time to time; the version on this page when we agree a piece of work is the one that applies to it.